Teams at workCompare and applyExample · 4 steps · 9 min

What Changed in the Policy?

Compare two versions of a complaints policy and apply what changed: deadline, credit limit, photo rule and transition. Four decisions with feedback.

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Your example

Complaints policy: version 3 and 4

Rule	Version 3	Version 4
First reply	10 working days	5 working days
Credit on your own	up to €200	up to €500
Damage photos	optional	required
Responsible	case lead	case lead

Version 4 of the fictional complaints policy applies from 1 March. First reply: 10 working days in version 3, 5 in version 4. Credit notes without sign-off: up to €200, now up to €500. Damage photos: optional, now required. Responsible: case lead in both versions.

Step 1 of 4

Your colleague Jana says: “In version 4 only the deadline got shorter.” Is she right?

Yes, everything else stayed the same.No: the credit limit and photo rule changed too.No: responsibility also moved to the team lead.

About this activity

What you practise: You compared two policy versions row by row, counted a new deadline in working days, combined two changed rules and read the transition rule before acting.

A hand-written example with a fixed sequence. It shows what working on a Klarisma activity feels like; your own activities follow your goals and material.

An example with fictional data. Your answers stay on this page and are cleared when you restart or leave.

Your colleague Jana says: “In version 4 only the deadline got shorter.” Is she right? Version 4 of the fictional complaints policy applies from 1 March. First reply: 10 working days in version 3, 5 in version 4. Credit notes without sign-off: up to €200, now up to €500. Damage photos: optional, now required. Responsible: case lead in both versions. Three rules changed: reply within 5 instead of 10 working days, credit notes on your own up to €500 instead of €200, and damage photos are now required. Only the responsibility stayed the same.