Independent learnersPrepare and respondExample · 1 question · 2 min

Plan a Difficult Conversation

A colleague's handovers arrive late twice. Choose an opening that names the facts and invites the other side in.

Answer
Feedback
Finish

Choose one answer

Your colleague sent the project handover late twice. How do you open the conversation?

“The last two handovers came after Thursday noon. Can we look together at what got in the way?”“I'll keep it short: this can't go on. From now on, send me everything a day earlier.”

Show a hint

Which opening would still be fair if the delay was not her fault?

About this activity

What you practise: Turn a complaint into an observation plus an open question, then agree on a concrete next step with a time and an owner.

A hand-written example with a fixed sequence. It shows what working on a Klarisma activity feels like; your own activities follow your goals and material.

An example with fictional data. Your answers stay on this page and are cleared when you restart or leave.

Your colleague sent the project handover late twice. How do you open the conversation? You and a colleague agreed on a handover every Thursday by 12:00. In week 1 it arrived on Friday at 9:00, in week 2 on Thursday at 17:00. Both times you worked late to meet your own deadline. The first opening names what both of you can check and asks before deciding. The second jumps to a verdict and a fixed solution without hearing the reason; if the delay comes from somewhere else, the new rule will not help. A good opening still does not guarantee agreement, but it makes one possible.