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Balance Capacity and Demand

Split six confirmed specialist hours across three work areas, respect hard minimums and make the remaining backlog visible.

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Wednesday, 09:00–13:00: 6.0 specialist hours are confirmed, 0.5 standby hours are possible but not confirmed. Critical review needs at least 2.0 h, the quality audit at least 2.0 h, routine cases ask for 5.0 h. Which split can you defend?

About this activity

What you practise: Write the decision log: Confirmed capacity 6.0 h; allocation 2.0 h critical + 2.0 h audit + 2.0 h routine; unmet routine demand 3.0 h; possible on-call 0.5 h excluded until confirmed.

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